Privacy policy.

Effective Date: 11 / 07 / 2025

At Dreamline Homes, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, disclose, store, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Dreamline Homes is a boutique building company specialising in high-end renovations, custom extensions, and heritage restorations across Melbourne’s north-east suburbs.

Website: https://dreamlinehomes.com.au

2. Information We Collect

We may collect personal information when you interact with us, including:

  • Name, email address, and contact details

  • Property location, project scope, and design preferences

  • Uploaded files such as plans or images

  • Communication records (enquiries, forms, or emails)

  • Technical data such as IP address, browser, and device information

  • Comments or media uploaded to our website

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

3. How We Use Your Information

Your personal information may be used to:

  • Respond to enquiries and provide tailored services

  • Deliver and manage your project effectively

  • Share updates, documents, or progress reports

  • Improve our website performance and user experience

  • Meet legal, financial, or regulatory obligations

  • Analyse user engagement through tools like Google Analytics

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website.

  • Comment cookies store your name, email, and site preferences for up to one year

  • A temporary cookie may be used to check browser compatibility on login pages

  • Login cookies last two days, or two weeks with “Remember Me” selected

  • Cookies can be disabled via your browser settings

5. Comments and Media Uploads

If you leave a comment:

  • We collect the data shown in the form, plus your IP address and browser user agent for spam detection

  • An anonymised hash of your email may be shared with Gravatar (see Gravatar Privacy Policy)

  • Your profile image may be displayed publicly once your comment is approved

If you upload images, please remove embedded location data (EXIF GPS), as others may download and extract that data.

6. Sharing Your Information

We do not sell or rent your personal information. We may share data with:

  • Trusted service providers who help deliver our services

  • Hosting, CRM, analytics, or communication platforms

  • Legal or regulatory bodies where required by law

Some of these services may store or process your data outside Australia. We ensure that such third parties maintain appropriate data protection standards.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no online system is completely secure. You provide data at your own risk.

8. Data Retention

We retain personal information for as long as reasonably required to:

  • Fulfil the purpose it was collected for

  • Comply with building warranties, legal obligations, or financial record-keeping

  • Address potential defects, disputes, or insurance claims

  • Support future service or reference needs

When data is no longer needed, we take steps to securely delete or de-identify it in accordance with APP 11.2.

9. Your Rights

You have the right to:

  • Request access to personal information we hold about you

  • Request corrections or updates to inaccurate data

  • Withdraw consent to marketing communications

  • Request deletion of data (subject to legal obligations)

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To make a request, please email: support@dreamlinehomes.com.au

10. Data Breaches

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and report the breach to the OAIC as required by the Notifiable Data Breaches (NDB) scheme.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the date of last revision.

12. Contact Us

For questions about this policy or your personal information, please contact:

Email: support@dreamlinehomes.com.au